FAQ Fuzzy Friends Pet Care Pet Sitter in Brandon & Valrico, FL

FAQ's

Fuzzy Friends is Brandon & Valrico’s premier pet sitting & dog walking company since 1997! We are owned and operated by a veterinary technician with over 20 years experience in the animal care industry. Your fuzzy companion is in excellent hands while you are away. We are Pet CPR & First Aid trained, bonded & insured, and won the Angie’s List Super Service Award for Animal & House Sitting in 2014, 2015, & 2017. We have an “A” rating with the Better Business Bureau. Our founder Julie, is a Certified Professional Pet Sitter. Your pets are not just treated like family, they are family.

We are also highly recommended by not just our wonderful clients, but also by many local veterinarians. Julie & Eneri have forged lasting relationships with local veterinarians due to their combined 35 years of work history at Brandon area veterinary clinics! At Fuzzy Friends, we assign two dedicated pet care professionals to every reservation and we have a team of six professionals to ensure that no matter what, someone is always available to care for your pets! By having two pet care professionals share a reservation we can extend our service hours, which means less time for your pets to wait between visits!

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Fuzzy Friends is fully bonded and insured, and is a proud member of Pet Sitters International. As a member of Pet Sitters international, the largest governing organization in the pet care industry, we are required to abide by the highest of standards. What it means to you, and all of our clients, is peace of mind.

We take responsibility for your pets and possessions when you put them in our care. That means that your property and your pets are fully covered, should anything occur while in our care. Having these policies in place shows a level of professionalism and commitment that you can trust.

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Yes, Fuzzy Friends Pet Care requires a meet & greet prior to providing service to any new client and their pets.

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We provide a free in-home meet & greet so you have the opportunity to meet with your new pet care professionals and communicate any information necessary so we may provide quality care to your pets. It also provides you with the opportunity to ask any questions you may have for your assigned pet care professionals. The in-home meet & greet in addition to the phone consultation & signed service agreement is required before service can be provided to a new client.

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We have a four-step new client process to ensure that our service is a good fit for each client we work with. We request that all new clients call us by phone to perform an intake call and learn about the process.

  • Step One – Intake Call: We speak with the potential client over the phone to learn about their location, types of pets, and dates of service During this call we schedule step two for a date & time that is mutually agreed upon by both parties.
  • Step Two – Phone Interview & Consultation: During this step, we ask the potential client a series of questions that help us determine if our service is going to be a good fit for the client and their pets. It also helps break the ice and allow conversation between us the potential client so the in-home meet & greet is less awkward. If the interview goes well we move into the consultation process during the same call. The consultation process allows us to take down client contact information, where items needed to provide care are located, exact pet care instructions (feeding, the location of the crate, etc), and learn more about the pet’s likes, dislikes, and medical history. This call takes about 30 minutes to an hour depending on the number of pets the client has. At the end of the call, we confirm the dates of service needed and then schedule an in-home meet & greet so we can meet the client and pet before service begins.
  • Step Three – Meet & Greet: During this step, we make a visit to the client’s home to meet the client and the pets. If the client has requested dates of service, we will also review the Quote for Service that was emailed to the client, collect payment, and pick up the house keys. We will also review the location of all care items and any other pertinent information regarding the care of the pets that may not have been not covered during step two.
  • Step Four- Service Agreement: After the meet & greet is complete, we email the client a service agreement for them to review all the instructions taken down by phone and at the meet & greet, as well as reviewing company policies, terms, & conditions. This agreement is completed online and submitted electronically. These steps can take 5-7 days to complete depending on both parties availability. We recommend contacting us as a new client at least 7-10 prior to your trip so we can accommodate the new client process. Contacting us with more than 10 notice is always a plus!

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At the in-home meet & greet we require a 100% non-refundable non-transferable reservation fee payable by credit card and THREE house keys. One key is for each pet care professional assigned to your reservation and one key to be kept in the safe in case of an emergency. We will also take the time to meet with you and your pets as well as review the information collected during our phone consultation.

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Whether providing out of town pet care or midday visits & dog walks to your pets, we strive to keep as close to your pet’s routines as possible. When we review your completed client & pet forms during the phone consultation, we discuss the time frames that fit best with your pet’s normal routine.

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Absolutely! This is the best defining feature of Fuzzy Friends. We follow your pet & home care instructions exactly to guarantee your peace of mind while away. If your pet needs anything special at all, simply let us know and we’ll be sure to carry it out. Our service work hours are broad and convenient so your pet will be able to go outside or have someone come “home” just as if you were there with minimal disturbance to their routine!

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Julie &  Scottie are our primary full-time professional pet care providers. They cover 95% of all visits. If for any reason Julie and/or Scottie are unavailable, Eneri, Jamie, Sharon, & Duane are your Fuzzy Friends backup pet care professionals. You can read about each of them and their unique qualities on our About Us page. You will meet will Julie & Scottie at time of your in-home meet & greet.

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At Fuzzy Friends, we assign two pet care professionals to each reservation to assure our team members get days off when needed and are well rested to provide quality pet care. We prefer to keep the same two team member assigned to your account each time we provide you service. However, if those individuals are not available, one or more of our other bonded, insured, trained and informed professionals will be available for backup.

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You can rest assured that the team at Fuzzy Friends cares a great deal about the safety and security of your home and your furry companions. We have been providing trustworthy service to the greater Brandon area since 1997. We are bonded and insured for your home & pet’s protection.We have impeccable references and we won the Angie’s List Super Service Award in 2014, 2015, & 2017. We are proud members of Pet Sitters International, which means we follow a Code of Ethics that represents the highest standards of ethical behavior and humane attitudes towards animals.  In fact, Julie was voted one of the Top 5 Pet Sitters in the World for Pet Sitters International in 2016!

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Fuzzy Friends maintains up-to-date information on the 24-hour emergency animal hospitals in our service area. We are also well acquainted with all the local veterinarians. Our pet forms are extremely detailed and provide background information on your pets current and past medical history. Our client forms contain an emergency medical agreement which allows your pet care professional to obtain emergency medical treatment in your absence. Before each client’s departure, our office will call each client to complete a confirmation call which requests updates on each pet’s medical condition and current medications, obtain telephone numbers where the client can be reached, update all emergency contacts, confirm the client’s dates of service and travel itinerary, as well as notes on all other pertinent information that you would like us to know in case of an emergency. Julie is a Certified Professional Pet Sitter and trained veterinary technician with over 20 years experience! She is always informed on each pet in our care and will be certain to alert you of any medical problems. She is also trained in emergency veterinary medicine. Both Julie & Eneri have close ties to the local veterinary community. Getting your pet prompt medical attention if needed is no worry at all!

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Our pet care visits are based on the QUALITY of care the pets receive, not the quantity of time spent at each visit. Therefore we do not place time limits on visits. Your pet care professionals will be sure to complete all steps to care for your pets and home as requested. They will also spoil your pets with love and attention during a visit. The length of a visit will depend on the type of pets, the number of pets being cared for, behavior & attitude of the pets, and unforeseen circumstances that are beyond the control of your pet care professionals.

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Although we prefer as much notice as possible we always like to say, “We’ve got your tail covered”. We are on call 365 days a year. We understand that emergencies happen and we are always here to help. However, we cannot always guarantee that we will have availability on our schedule as reservations may become booked 7-14 days in advance depending on the time of year. Our motto is “Don’t be late, reserve your dates! If you wait, we may not be able to accommodate.”

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Fuzzy Friends requires a 100% non-refundable non-transferable reservation fee at the time of booking and/or consultation for all clients. Our pet care reservations are booked upon each pet care professional’s availability, therefore reservation fees cannot be refunded for late departures or early returns. This policy is in effect to ensure that we adhere to our strict no overbooking policy, which means we may turn away other clients to ensure each pet receives the quality care they deserve.

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